We have confirmed that unauthorized access by a third party occurred in “TEMAIRAZU” (operated by Temairazu Co., Ltd.), the reservation management system for lodging facilities used by our hotel, and that there is a possibility that guests’ personal information may have been viewed or obtained.
We sincerely apologize for any inconvenience and concern this may have caused our guests.

1. Background and Overview
Late on the night of September 21, 2026, following the sending of suspicious messages to guests who had made reservations, Temairazu Co., Ltd. conducted an investigation and confirmed that unauthorized access had occurred to the system. According to the company, the unauthorized access was confirmed to have occurred only on that day, and measures to address the source of the issue and prevent recurrence were implemented on September 26.

2. Information That May Have Been Viewed or Obtained
<Affected Reservation Period>
・Reservations made by September 21, 2026 (including reservations with check-in dates on or after that date)
<Information That May Have Been Viewed or Obtained>
・Full name
・Address
・Phone number
・Email address
・Accommodation reservation information
　(Accommodation facility name, booking site name, reservation number, check-in date, check-out date, total accommodation cost, and other details)
*This system does not store credit card information.

3. Risk of Secondary Damage and Details
Please be aware that suspicious messages have been identified that claim to be reservation confirmations, finalizations, or cancellations, and request that you enter or re-enter credit card information or personal information, or make urgent payments or money transfers.

4. Contact Information
Please contact our hotel (Email: info@kipphotel.com).

We would like to once again express our deepest apologies for the significant inconvenience and concern this has caused our guests.

Kipp Hotel Shonan Fujisawa