Frequently Asked Questions

1. Customers who pay in advance
1. Guests who made reservations through our Official website
When your reservation is complete, a confirmati…Continue reading

We apologize for the inconvenience, but please call the hotel directly or contact us at the email address listed below.

Please include the guest's name and check-in date, specify the arrival date of your luggage as "check-in date", and send it to the care of t…Continue reading

Yes, we will look after your luggage at the front desk both before check-in and after check-out, so please feel free to ask.
We can only acc…Continue reading

The hotel cannot accept reservations for restaurants, etc.
Thank you for your understanding.

We do not offer waiting lists for cancellations.
We apologize for any inconvenience caused, but please try searching again later or contact …Continue reading

We accept "prepayment" and "cash on delivery" at the front desk.We also have cardboard boxes available (for a fee).