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Frequently Asked Questions
Inquiry list
This page is for inquiries from customers.
Frequently Asked Questions
How can I issue a receipt?
1. Customers who pay in advance
1. Guests who made reservations through our Official website
When your reservation is complete, a confirmati…Continue readingCan minors stay alone?
Minors (under 18 years old) staying alone require parental consent.
Please submit a consent form when you check in.If you do not submit the …Continue readingDo you have indoor wear?
Yes, we do provide.
Original hotel pajamas (one-piece type) are available.Are there any mobile phone chargers?
Yes, we do provide.
Mobile phone chargers are available for loan at the front desk.
Please do not hesitate to contact us.Can I access the Internet in the rooms?
Free Wi-Fi is available in each room.
Wired LAN is also available, and LAN cables can be rented at the front desk.Could you please tell me about the fixtures and amenities in the guest rooms?
【Free amenities】
Toothbrush,Hair brush,Razor,Cotton swabs,Cotton,Body towel,Skin Care Products
【Room amenities】
One piece pajamas,Disposabl…Continue readingCan I extend my check-in/check-out time?
Regarding check-in before the designated time (early check-in), from 12:00 on the day, one hour per room is allowed.●●This is available for …Continue readingI have a visitor. Can I let him/her into my guest room?
Entry into guest rooms and guest room floors is prohibited to anyone other than staying guests.
If you need to meet with us, please do so in…Continue readingAre there internal and external telephones in the rooms?
There are no telephones in the rooms, so you cannot make internal or external calls.
There are internal telephones in the common corridors o…Continue readingIs there a curfew?
There is no curfew, but the automatic front door is locked between 1:00 and 5:00 am.
Guests staying at the hotel can unlock the door with th…Continue readingAre there any smoking areas in the hotel?
There are no smoking areas available.
There are "smoking" and "non-smoking" rooms available.
If you are a smoker, please reserve a room that…Continue readingIf I stay consecutively, will the room be cleaned every time?
On the second and third nights, we will generally provide simple cleaning (towel replacement and trash collection).
*For hygiene reasons, w…Continue readingIs there a cancellation fee?
Yes.The cancellation fee is as follows:
・Cancellation the day before:20% of room rate
・Cancellation on the check-in date:100% of room rate
…Continue readingWhat payment methods can I use?
Payment can be made by various credit cards, IC cards, and QR code payments.We do not accept cash payments.Please understand.
*Credit is a o…Continue readingWhen should I pay for my stay?
Reservations made through each reservation site must be paid in advance.
If you wish to pay on site, please contact the hotel directly to m…Continue readingPlease tell me the accommodation fee for existing beds.
Admission is free for preschool children (up to kindergarten or nursery school graduation).
Only one person may share a bed with another gue…Continue readingAre there any rates for children?
Admission is free for preschool children (until they have graduated from kindergarten or nursery school).
Children from elementary school ag…Continue readingWhat are the breakfast opening hours? What's on the menu?
For more information about breakfast, please see the breakfast page.Is there a restaurant?
There is a restaurant on site that serves breakfast.There are no other restaurants available.Can people other than guests have breakfast?
I am very sorry.
The facility is only available to guests staying at the hotel.Are there coin laundry facilities?
There are two washing machines and two dryers on the second floor of the hotel.Are there any convenience stores nearby?
There is a Lawson (open 24 hours) on the first floor of the hotel.Is it okay if I arrive late?
The front desk is open 24 hours a day.
Please contact the hotel if you are arriving earlier or later than the scheduled check-in time.
Pleas…Continue readingIs there a security box?
There are no safety deposit boxes in the rooms.
Please place your valuables in a valuables bag at the front desk and store them in the safe …Continue readingIs there a parking lot?
We do not have a parking lot.
Please use the affiliated parking lot.
Parking lot name:Times Fujisawa Rira Parking
address:1-1-11 Ishigami, …Continue readingCan I make a corporate contract?
We apologize for the inconvenience, but please call the hotel directly or contact us at the email address listed below.Can I send luggage/parcels by courier service etc?
Please include the guest's name and check-in date, specify the arrival date of your luggage as "check-in date", and send it to the care of t…Continue readingCan I store my luggage?
Yes, we will look after your luggage at the front desk both before check-in and after check-out, so please feel free to ask.
We can only acc…Continue readingCan you make reservations for restaurants etc?
The hotel cannot accept reservations for restaurants, etc.
Thank you for your understanding.Can I wait for cancellations?
We do not offer waiting lists for cancellations.
We apologize for any inconvenience caused, but please try searching again later or contact …Continue reading
Reservations and Inquiries
Please contact us if you have any questions.